Privacy Policy

1. Who we are

videopop.pro is operated by Richard Alessandro, a sole proprietor based in New Hampshire, United States. This policy explains what we collect, why, and what you can do about it. Questions: richard@videopop.pro

2. Information you give us

Account information: your email address and password when you register. Passwords are stored hashed by our authentication provider; we never see them.

Demo requests: if you ask us to build a free demo, we collect your name, email address, phone number and the website address you submit, along with the IP address of the request for abuse prevention. We use these to build and send your demo and to contact you about videopop.pro. We do not sell them.

Assistant content: documents you upload, text you enter, and text we extract from websites you ask us to read. We store this and turn it into a searchable index so your assistant can answer from it.

Payment information: handled by Stripe. We never receive or store your full card number. We store a payment reference and your subscription status.

3. Information we collect automatically

Usage data: conversation counts, timestamps, plan usage and similar operational records. IP addresses for rate limiting and abuse prevention.

Conversation records: we store the first message of each conversation with an assistant, so that the assistant’s owner can see the questions their visitors ask most. Full conversation transcripts are not retained after the session ends.

If we add website analytics or advertising measurement in future, we will update this policy before doing so.

4. Information collected by our customers’ assistants

Businesses and organizations that deploy an assistant on their own website may enable lead capture, which asks visitors for contact details. That information is collected for, and belongs to, the business operating that assistant. We store and transmit it on their behalf.

If you are a visitor who gave your details to an assistant and you want them removed, contact the business that operates the website, or contact us and we will pass the request on.

5. How we use information

To build, operate and improve assistants and the platform; to process payments and manage subscriptions; to send transactional email about your account and usage; to respond to demo requests and follow up about them; to detect and prevent abuse.

We do not sell personal information. We do not use your assistant content to train general-purpose AI models.

6. Service providers

We share data with providers who help us run the service: Supabase (database and authentication), Vercel (hosting), Stripe (payments and payouts), OpenAI (text embeddings and speech), Anthropic (AI responses), Voyage AI (search relevance), Resend (email delivery), Google (calendar booking for sales calls), and Anam AI (video avatar streaming for AI Personas).

Each has its own privacy terms. We share only what is needed for them to do their part.

We may disclose information if required by law, or to protect our rights or the safety of others.

7. Website crawling

When you give us a website address, we retrieve pages that are publicly accessible on that site and store extracted text. We identify ourselves in the request. We do not attempt to access anything behind a login. You should only submit a website you are authorized to have read.

8. Retention

Account and assistant content: kept while your account is active. If you close your account we delete your personal data within thirty days, except where we are required to keep it.

Demo requests: kept while they may still be relevant to a business conversation, and deleted on request. Demo assistants themselves expire automatically.

Payment records: kept as long as tax and accounting law requires, currently seven years.

Usage and conversation records: kept for up to twenty-four months.

9. Your rights

You may ask us to show you the personal data we hold about you, correct it, delete it, or provide it in a portable format. You may opt out of non-essential email. To make a request, email richard@videopop.pro and we will respond within thirty days.

Depending on where you live you may have additional rights under laws such as the GDPR or state privacy laws. We honor those requests regardless of where you are.

10. Cookies

We use functional cookies to keep you logged in and to remember limited usage state such as free preview counts. We do not currently use advertising or cross-site tracking cookies. If that changes we will update this policy and provide any notice or choice the law requires.

11. Security

We use encrypted connections, encrypted storage and access controls, and rely on providers who maintain recognized security certifications. No system is completely secure. Use a strong, unique password. If we become aware of a breach affecting your personal data we will notify you as the law requires.

12. International transfers

We are based in the United States and our providers may process data in the United States and elsewhere. If you use the service from outside the United States, you understand your information will be processed there.

13. Children

videopop.pro is not intended for anyone under 18 and we do not knowingly collect information from minors. If you believe a minor has created an account, email richard@videopop.pro and we will remove it.

14. Changes

We may update this policy. For material changes we will give notice by email or on the site. The date at the top shows when it was last revised.

15. Contact

Privacy questions or requests: richard@videopop.pro