Terms of Service

1. About videopop.pro

videopop.pro is operated by Richard Alessandro, a sole proprietor based in New Hampshire, United States ("we", "us", "videopop.pro"). By creating an account, requesting a demo, or otherwise using the service you agree to these terms. If you do not agree, do not use the service.

The service has three parts: the Chat Widget, an AI assistant a business or organization embeds on its own website; AI Personas, standalone assistants that expert creators build and charge subscribers to access; and Managed Deployments, assistants we build and maintain for associations and larger organizations under a separate written agreement.

2. Age and authority

You must be at least 18 years old to use videopop.pro. If you use the service on behalf of a business or organization, you confirm you are authorized to accept these terms for that entity.

3. Free demos

We offer a free demo in which you give us a website address and we build a temporary AI assistant from that site’s publicly accessible pages. By requesting a demo you confirm you are authorized to have that website read for this purpose.

Demos are limited in the number of messages they accept and expire after a short period, currently fourteen days. They are provided for evaluation only, are not backed by any service commitment, and may be removed at any time.

When you request a demo we collect your name, email address, phone number and the website address you submit. We may contact you about videopop.pro using those details. See our Privacy Policy.

If you create an account, a demo built for you may be transferred to that account and becomes your assistant, subject to the terms in section 4.

4. Chat Widget plans

Chat Widget plans are sold on a monthly subscription. Current plans and prices are shown on the site. Each plan includes a set number of conversations per calendar month. Building and testing an assistant is free; a paid plan is required to obtain the embed code and deploy it.

If you reach your monthly conversation limit, your assistant will stop responding to visitors until the limit resets or you add capacity. We send notifications as you approach the limit, but you are responsible for monitoring your own usage.

Subscriptions renew automatically until canceled. You may cancel at any time and service continues until the end of the paid period. We do not provide refunds for partial months. If you believe you have been charged in error, contact us within thirty days and we will review it.

We may change plan pricing with at least thirty days notice. Changes take effect at your next renewal.

5. Your content and website crawling

You are responsible for the content you provide, including documents you upload, text you enter, and any website we read at your direction. You confirm you own that content or have the right to use it, and that it does not infringe anyone else’s rights.

When you give us a website address, we retrieve publicly accessible pages from that site and store extracted text to power your assistant. We do not attempt to access pages behind a login. You confirm you are authorized to have the site read for this purpose.

You retain ownership of your content. You grant us a license to store and process it solely to operate your assistant. We do not use your content to train general-purpose AI models.

We may refuse or remove content that violates these terms.

6. How the assistant answers

Assistants generate answers using AI and may be wrong, incomplete, or out of date. They are designed to answer from the material you provide, but no AI system is perfectly accurate, and we do not guarantee that any particular answer will be correct.

You are responsible for reviewing what your assistant tells your visitors, and for the consequences of those answers. Do not deploy an assistant in a context where an incorrect answer would cause harm without appropriate human review and disclaimers.

Assistants must not be presented as human. You must not configure an assistant to claim it is a person.

7. Lead capture and visitor data

If you enable lead capture, your assistant may ask your website visitors for contact details and forward them to you or to partners you designate. Those visitors are your contacts, not ours.

You are responsible for having a lawful basis to collect, store and use that information, for your own privacy notices, and for honoring requests from those individuals. You are responsible for compliance with marketing, telephone and messaging laws that apply to how you contact them.

We process this information on your behalf in order to operate the service. We do not sell it.

8. AI Personas and creator payouts

Expert creators may build AI Personas and set their own subscription pricing. Creators receive 80% of subscriber payments; videopop.pro retains 20% as a platform fee. Payouts are processed through Stripe Connect to the bank account you connect. Stripe’s own terms apply to that relationship.

We make no guarantee of earnings. Revenue share may change with thirty days notice.

Creators must provide accurate information about their expertise and must not impersonate another person.

9. Subscribers to AI Personas

Subscribers pay creators for access to AI Personas. An AI Persona is not a real person; it is an AI system trained on a real person’s knowledge and communication style. Conversations are not a substitute for professional medical, legal, financial or mental health advice.

Monthly subscriptions renew until canceled. Refund requests are handled case by case; contact us within thirty days of the charge.

10. Prohibited use

You may not use videopop.pro to: create or distribute adult or explicit content; harass, threaten or abuse anyone; impersonate a real person without their consent; give advice in a licensed profession without being licensed; collect personal information deceptively; send unlawful marketing; crawl a website you are not authorized to crawl; attempt to overload, probe or circumvent our systems or payment processing; or break any applicable law.

We may suspend or terminate accounts that violate these terms, and may remove assistants or content without notice where we believe there is a risk of harm.

11. Service providers and availability

videopop.pro runs on third-party infrastructure including Supabase, Vercel, Stripe, OpenAI, Anthropic, Voyage AI, Resend and, for video avatar features, Anam AI. Availability depends in part on those providers. We do not guarantee uninterrupted service, and we may change providers.

We do not offer a service level agreement for self-serve plans. Managed Deployments may include separate commitments in their own written agreement.

12. Health, legal and financial contexts

Some of our infrastructure providers describe their platforms as HIPAA-ready. videopop.pro is not a covered entity, and we do not represent the service as HIPAA compliant. Do not enter protected health information, and do not configure an assistant to collect it, unless you have a separate written agreement with us that covers it.

If your business operates in a regulated field, you remain responsible for your own compliance obligations.

13. Limitation of liability

The service is provided as-is and as-available, without warranties of any kind to the fullest extent permitted by law.

We are not liable for indirect, incidental, special or consequential damages, including lost profits, lost business or lost data. Our total liability for any claim is limited to the greater of one hundred United States dollars or the amount you paid us in the three months before the claim arose.

Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

14. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your content, the websites you ask us to read, how you use the assistant, and how you handle information collected from your visitors.

15. Changes and termination

We may update these terms. For material changes we will give reasonable notice by email or on the site. Continuing to use the service after the change takes effect means you accept the updated terms.

You may close your account at any time. We may suspend or close an account for violation of these terms or non-payment.

16. Governing law

These terms are governed by the laws of the State of New Hampshire, United States, without regard to conflict of law rules. Disputes will be resolved in the state or federal courts located in New Hampshire.

17. Contact

Questions about these terms: richard@videopop.pro